Why choose the "DSP Group
TrueSpeech" wave file format but not MP3?
- "TrueSpeech" is a Highest-quality and Low-bandwidth (about
1 KBps) for voice recording
- TrueSpeech encoder is bundled free with Windows system. Sound files
that you recorded can be playback with Windows Sound Recorder.
Does Customer Service Call Center
support multi line recording at the same time?
Yes, Customer Service Call Center supports
four lines most, recording simultaneously. So if you want to record more than one line,
you must install more than one modem in your computer.
But two PCI modems with the same chipset
can not be installed in the same PC. This is the limitation of Windows system.
The call has ended but Customer
Service Call Center will not disconnect:
When a call is terminated the phone
company sends a "FAST BUSY SIGNAL" tone to each side of line. Because this
signal varies in different countries your modem may not detect it if the modem was not
made for that specific country.
When using an advanced modem, such as the
MOTOROLA SM56PCI, that supports multinational protocols, you must, during the setup
routine, select the correct country in which it is to be used.
A "last resort" method has been
incorporated into Customer Service Call Center where either party, after the call has
ended, can press twice the pound sign ('##') on either of the telephones keypads to
forcibly break the connection.
Why cant I record the first 2
to 3 seconds of a conversation?
It takes a short time for the hardware to
detect that a connection has been made on an incoming call. The software then responds
when the hardware says its OK to proceed. This delay can be minimized buy not
answering the phone while its physically ringing - wait for the pause between rings.
Once your are off hook pause for a couple of seconds before responding to the call. This
will give the hardware and software time to "catch up".
My side of the conversation was not
Sometimes your telephone machine is not
compatible with your modem. Change another telephone then it will work.
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